At Field & Sons, we are committed to protecting your privacy and handling your data transparently, securely, and in line with applicable laws, including the UK General Data Protection Regulation (UK GDPR). This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website or engage with our services.
When you contact us through our website, by email, phone, or in person, we may collect and process the following personal data:
Contact information: including your name, email address, phone number, postal address, or business name.
Enquiry details: such as messages or descriptions you submit via our forms or when making an enquiry about properties or services.
Business-related data: if you are representing a company or acting on behalf of a client.
Technical data: like your IP address, browser type, operating system, and information about how you use our website. This is collected automatically through cookies and analytics tools.
We use this data to:
Respond to your enquiries and provide information about our properties and services.
Carry out our obligations arising from contracts or client relationships.Improve our website, marketing, and customer service experience.
Send you updates and relevant marketing communications if you have opted in.
Fulfil our legal or regulatory obligations.
We will only use your personal information where we are legally permitted to do so. Most commonly, we rely on the following lawful bases:
Consent – where you have given clear permission for us to contact you.
Contractual necessity – where processing is required to provide services you've requested.
Legal obligation – for compliance with applicable laws or legal processes.
Legitimate interests – to manage and grow our business responsibly and effectively.
We store your data securely and take appropriate technical and organisational steps to prevent unauthorised access, misuse, loss, or disclosure. Access to your data is limited to those employees and third parties who have a business need to know.
We never sell or rent your personal data. However, we may share it with trusted third-party service providers that help us deliver our services — such as IT support, email service providers, or property marketing platforms — under strict confidentiality agreements. We may also disclose data where required by law or regulation.
We retain your data only as long as necessary to fulfil the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.Under UK GDPR, you have the following rights:
Access – You can request a copy of the personal data we hold about you.
Correction – You can ask us to correct any inaccurate or incomplete information.
Erasure – You may request that we delete your data, under certain conditions.
Restriction – You can request that we limit the way we use your data.
Objection – You can object to our use of your data where we rely on legitimate interests.
Data portability – You have the right to request a copy of your data in a machine-readable format.
Withdraw consent – Where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, or if you have questions about this policy or how your data is handled, please contact us here.
